Loading...
FAQ2019-06-20T10:32:48-04:00

Check Availability

or Book a package

HILO F.A.Q.

CHECK IN TIME / CHECK OUT TIME?2019-03-12T10:23:33-04:00

4:00pm / 12:00pm

RESORT FEE?2019-03-12T10:23:54-04:00

Absolutely no resort fee is charged.

HOW FAR FROM THE AIRPORT?2019-05-20T17:58:37-04:00

Two miles from the Hilo International Airport, the main airport for East Hawaii servicing the Hilo area. Approx. $8.00 taxi fee.

FREE SHUTTLE SERVICE?2019-05-20T18:00:23-04:00

No. The taxi runs frequently from the airport. Approx. $8.00 taxi fee.

HOW FAR FROM THE VOLCANO?2019-05-20T18:01:43-04:00

Hawaii Volcanoes National Park 40 miles taking about 1 hour.

INTERNET ACCESS?2019-05-20T18:03:33-04:00

Free WI‐FI provided in the lobby of the Hilo Seaside Hotel and in room for guests. Kiosks are located in the lobby for complimentary printing of airline boarding passes.

DO YOU HAVE ELEVATORS?2019-05-20T18:04:23-04:00

In paying hommage to the 1950’s original construction, our hotel does not have an elevator. The property has stairs up to 3 levels.

PARKING CHARGE?2019-05-20T18:05:25-04:00

Free parking for hotel guests.

NON-SMOKING ROOMS?2019-05-20T18:06:00-04:00

All of our guest rooms are non smoking rooms. There are designated areas for smoking on property.

HOW MANY PEOPLE TO A ROOM?2019-05-20T18:06:35-04:00

Although our rooms are spacious, rules allow for up to three adults sharing one room for an additional fee. Up to two children under the age of 12 using the existing bedding and accompanying a paying guest are free.

DOES OUR HOTEL ALLOW PETS?2019-03-12T10:37:53-04:00

No pets please.

LOCATED ON A BEACH?2019-05-20T18:07:33-04:00

Hilo is best known for its flora, fauna and the Volcanoes National Park. Little can be said about its beaches, although you can find Richardson’s Beach, 5 miles from the hotel.

DOES THE HOTEL HAVE A RESTAURANT?2020-06-01T18:51:40-04:00

The Coconut Grill offers a wide selection of island favorites. Open daily.  Modified dining policies and grab-n-go options available.

RESERVATION GUARANTEE?2020-09-14T15:05:49-04:00

Reservations are guaranteed with a valid credit card. Credit cards accepted Visa, Mastercard, American Express, Discover, Diners and JCB. Full payment due at time of booking.

CANCELLATION POLICY?2020-09-14T15:05:20-04:00

Reservations must be cancelled by 6:00pm on the day prior to arrival to avoid a cancellation charge of the first night room rate.

LAUNDRY ROOM?2019-05-20T18:10:10-04:00

Coin operated washers and dryers are available in our onsite Guest Laundry Room.

UNIVERSALLY ACCESSIBLE ROOMS AVAILABLE?2019-05-20T18:10:51-04:00

Phone the hotel directly for availability and detailed information on these special rooms. We also have an ADA compliant Swimming Pool lift available.

MEETING ROOMS?2019-05-20T18:11:32-04:00

Available for groups. Phone the Hotel directly for availability and information.